Exchange and return

We are sorry to hear that your purchase did not meet your expectations. You can easily return the parcel in the following 3 steps:

Step 1: Download and fill in the return form

Did your VIKLIV purchase not meet your expectations? No need to worry! Download our returns form here and fill it out. Send the completed form by e-mail to info@firmglow.de to our customer service.

Step 2: Return your item

The return form contains detailed instructions on how to return your item. Make sure the item is in its original packaging and in the same condition as you received it. Send the item to the address indicated on the return form.

Step 3: Receive your refund

After receiving and inspecting your returned item, we will process your refund. You will receive your refund in your account within 5 working days.

At VIKLIV we endeavour to make the returns process as easy as possible so that you can shop with us with confidence. If you have any further questions, you can always contact us here.